The Fine Print
These restrictions apply to all deals unless explicitly contradicted by a deal’s fine print:
- Cash back cannot be received on a deal (unless required by law).
- Coupon must be used in one visit or purchase.
- Coupon cannot be applied toward either tax or gratuity.
- A deal cannot be combined with any other offer.
- Coupon cannot be used until the day after purchase.
Deals offered by restaurants may allow the purchase of alcohol unless the fine print states otherwise.
General Policy: Moolala offers a seven (7) day refund period, from the date of purchase, on unredeemed/unused vouchers. After that point, the voucher may only be used with the vendor or merchant.
Expired Vouchers: If a voucher expires before you redeem it, contact the merchant who offered the original promotion. They are required by federal law to honor the paid value (the amount you actually paid for the voucher) towards goods or services with their company, if the paid value has not expired. Moolala does not refund expired vouchers unless you attempted to redeem the voucher prior to the expiration date and the merchant is unable to honor the voucher or has gone out of business.
Merchant Not Honoring Vouchers: If a merchant is not able to honor your voucher, please contact firstname.lastname@example.org. We will attempt to get you a resolution. If the voucher expiration date has passed, in the event we determine that you are entitled to a refund, we will only issue you a PayMatrix credit.
Returning a Product: Moolala defers requests for returns or issues regarding defective products to the merchant and their return policy. Read the fine print of each deal as some deals are "all sales final."
Contacting Moolala Customer Support: Moolala offers email customer support Monday-Friday 9AM-5PM CST. Contact email@example.com.
We thought it would be selfish to hoard all the good questions. Here are some of the best. As an added bonus, we’ve included answers! Each answer applies to all coupons unless contradicted by an individual deal’s fine print.
When can I redeem my coupon?
As soon as the day after you purchase them, usually.
I purchased the deal. Where’s the coupon?
The coupon is sent as soon as we process the order. It can take anywhere from a few minutes to a few hours, depending on the number of people buying deals at one time.
Can I give coupons as gifts?
Yes! We give you the option to email it to whomever you choose. For that personal touch, print it and hand it to a friend. As long as the coupon hasn’t been redeemed, the recipient can use it, even if the name on it is different.
If the coupon is limited to one per person, but I can buy multiples as gifts, can I give myself multiple coupons as gifts?
Sorry, only one coupon can be redeemed per person.
If the coupon is for a service, how should we tip?
For specific cases, Moolala encourages you to consult your portable etiquette book (everyone has one, yes?). What we do know is that it's considered appropriate to tip on the pre-discount amount of your final bill.